Slack Capabilities and Limitations
Updated
Engagement
Functionality | Sprinklr Supported | Note |
Reply via bot in channel | Yes |
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Reply via profile in channel | Yes | Social Avatar must be added in Sprinklr |
Reply to DM | Yes | Only for profiles |
Reply in Group Chats | Yes | Only for profiles |
Initiate a group chat | No | To be available soon |
Reply in thread | Yes |
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Convert a group chat into channel | No | When a group chat is converted into a channel in native, bot needs to be linked with the group chat account |
‘@’ mention | Yes |
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‘@here’ mention | Yes |
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‘@channel’ mention | Yes |
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@user group mention | No | To be available soon |
‘#channel’ mention | No | To be available soon |
@everyone mention | No | To be available soon |
Pin message/reply | Yes |
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Like | Yes |
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Edit | Yes |
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Delete | Yes |
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Forward message | No |
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Save for later | No |
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Reminder | No’ |
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Mark unread | No |
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Markdown Support for Slack | Yes |
Publishing
Functionality | Sprinklr Supported | Note |
Initiate DM | Yes | Only if the other profile is present in Sprinklr |
Post in channel via Profile | Yes |
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Post in channel via Bot | Yes |
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Photo | Yes |
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Video | Yes |
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Document | Yes | docx, doc, odt, rtf, csv, epub, xls, xlsx, ods, pdf, ai, ppt, pptx, odp formats only |
Link | Yes |
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Code & Code block | Yes |
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Emojis | Yes |
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Rich text | Yes |
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