Eligibility to Enable Smart Responses
Updated
Enabling Smart Responses for Your Brand
To enable smart responses for your brand, the following criteria must be met:
Minimum Case Requirement: At least 1,000 cases should be present for standard model validation (OOTB model) across the applicable channels.
Supported Languages: The model is supported for English, French, Portuguese, German, and Spanish only.
Domain Understanding: Smart responses have limited domain understanding and are not suitable for troubleshooting-related responses.
Note: You can request the enablement of this feature by filling out this form.