Snapchat Capabilities and Limitations
Updated
In this article, we will cover the capabilities and limitations of Snapchat within the Sprinklr platform.
Publishing Capabilities
Capabilities | Sprinklr Supported (Business Profile) | Notes |
Publish Story | Yes, DP Based | Currently in Alpha Testing; reachout to Channels team for queries |
Publish Spotlight | Yes, DP Based | Currently in Alpha Testing; reachout to Channels team for queries |
Engagement Capabilities
Capabilities | Sprinklr Supported (Business Profile) | Notes |
Engage with Story Replies | No | API Limitations |
Grab Spotlight Story posts | Yes | This is a DP-enabled feature. Please get in touch with support to enable. |
Reporting Capabilities
Capabilities | Sprinklr Supported (Business Profile) | Notes |
Reporting on a Story | Yes | |
Reporting on a Spotlight | Yes | |
Reporting on Public Profile | Yes | |
For more details on Spotlight Content Guidelines please see Slapchat Business Reporting Glossary. | ||
Limitations
Images
Image resolution should be at least 540x960px
Supported Formats: JPG or PNG
Images cannot be posted to the SPOTLIGHT placement
Videos
Supported video format - .mp4
Video Duration : 5-60 seconds
Video resolution at least 540x960px
Max file size: 1 GB