You can create a common speech profile suitable for both IVR and Voice Bot applications, and designate languages along with their corresponding Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) voices for each language.

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Note: Any modifications made will not impact previous IVR flows. These adjustments will exclusively affect new flows created from this point forward.

To Add a Speech Profile 

1. Click the New Tab icon. Under the Modern Care tab, click Voice Care within Listen.

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2. Navigate to the Speech Profiles section from the left pane of the Voice Settings window.

3. Click Create Profile in the top right corner.

4. On the Speech Profile Settings window, add the following details.

   1. Begin by providing a Profile Name and selecting the Default Language. All the languages added to the system will appear here. To add more languages, kindly raise a support ticket at tickets@sprinklr.com. If no set language is detected in IVR, this default language will be sourced from the speech profile, and the corresponding Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) models will be utilized.

   2. Subsequently, include Speech Configs. Pick a Language from the dropdown menu and integrate the preferred Text-to-Speech (TTS) Model along with the desired Playback Speed. Should you wish to incorporate a specific TTS Model into the options, kindly raise a support ticket at tickets@sprinklr.com.

   3. Then, proceed to choose the Speech-to-Text (STT) Model to generate the transcripts.

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   4. Repeat this process for various languages. Once completed, Save your settings using the bottom-right corner option. 

To Configure Speech Profile in Voicebot

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1. Ensure that the Conversation AI application has the toggle “Enable Voice” on.

2. Under Miscellaneous Settings”, go to the Voice Bot sub-section.

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3. Here, you can select the Speech Profile that will be utilized across the Conversation AI application.