The Speech-to-Text feature rapidly converts spoken customer queries and requests into written text. It not only ensures real-time transcription but also empowers users with the capability to edit the transcribed message. Furthermore, it extends multilingual support, enriching the user experience by accommodating diverse language preferences and needs.

The Speech-to-Text feature significantly accelerates communication, fostering more efficient interactions with customers and potentially leading to increased satisfaction. It not only enhances accessibility but also broadens your user base, particularly benefiting individuals in blue-collar jobs who may face challenges with reading and writing.

Enablement Steps

1. Under Advanced Settings of the live chat builder, enable Speech to text.

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2. Deploy the ML model for the relevant language into the environment

Languages Supported

Arabic, German, Spanish, Hindi, Cantonese, Japanese, Korean, Portuguese, Italian, Russian, Kazakh, Chinese, Croatian, Telugu, Gujarati, Urdu

Multi-Lingual Models

Spanish English Multilingual

Arabic English Multilingual

Hindi English Multilingual

Urdu English Multilingual

German English Multilingual

Speech to Text

Customers can initiate the process by clicking the microphone icon located at the bottom right. They can then start speaking, and the message will be transcribed in real-time, appearing in the reply box.

Users can then edit and correct the transcribed text within the reply box before sending.