In today's digital age, customer engagement plays a pivotal role in shaping a company's success. Sprinklr, a leading customer experience management platform, is at the forefront of transforming customer interactions with its powerful Voice Infrastructure. Sprinklr empowers businesses to deliver exceptional voice-based customer experiences, seamlessly integrating with top telephony providers like Twilio, Ozonetel, and Signalwire. In this article, you explore the game-changing capabilities of Sprinklr's Voice Infrastructure and how it collaborates with these renowned telephony providers to revolutionize customer engagement.

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1. Cloud hosting – CPaaS providers host the communication platform on cloud servers.

2. Omnichannel – CPaaS provides access to multiple communication channels such as video, voice, messaging, and chat.

3. Privacy protection – CPaaS uses virtual phone numbers and masks your customer and service representatives’ numbers.

4. Plug and play – CPaaS, with its plug and play capabilities, makes it easy for developers to integrate communication channels of their choice and build customized solutions around such channels.

5. Personalization capability – CPaaS, with either Application Programming Interfaces or Software Development Kits, enables developers to build truly personalized communication capabilities inside their apps.

6. Scalability – CPaaS is designed to be scalable, allowing developers to quickly and easily add new users and features as their applications grow.

7. Analytics and reporting – CPaaS providers offer analytics and reporting tools that enable developers to monitor and analyze the usage and performance of their communication features.

8. WebRTC – CPaaS providers support WebRTC, which is an open-source technology that enables real-time communication through web browsers without the need for plugins or software downloads.

Benefits of Using Sprinklr Voice Infrastructure

There are many benefits in using Sprinklr Voice Infrastructure, that includes the following:

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• Improved customer experience: Sprinklr Voice Infrastructure helps businesses provide a unified and personalized customer experience across all channels. This leads to increased customer satisfaction and loyalty.

• Reduced costs: Sprinklr Voice Infrastructure helps businesses reduce costs by automating tasks, such as routing calls, and providing self-service options. This frees up agents to focus on more complex issues, and helps to reduce the number of abandoned calls.

• Increased efficiency: Sprinklr Voice Infrastructure helps businesses improve their efficiency by providing a single platform for managing all customer interactions. This helps to reduce the time it takes to resolve issues, and improve compliance.

• Enhanced security: Sprinklr Voice Infrastructure is a secure platform that meets the highest industry standards. This helps businesses protect customer data and prevent fraud.

Telephony Partners

Sprinklr Voice Infrastructure integrates with a number of telephony partners, including:

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• Twilio: Twilio is a leading cloud communications platform that provides businesses with a wide range of voice, messaging, and video capabilities.

• Ozonetel: Ozonetel is a cloud-based contact center platform that provides businesses with a range of features, including call routing, IVR, and voice bots.

• Signalwire: Signalwire is a cloud-based communications platform that provides businesses with a range of voice, video, and messaging capabilities.

Businesses integrate with a telephony partner that extend the capabilities of Sprinklr Voice Infrastructure and provide their customers with a seamless and integrated experience.