Set up Social Sign-On

Updated 

Sprinklr supports a variety of public authentication providers, such as LinkedIn, Google, Facebook and Twitter, connected through the auth. providers framework. To get started, the following steps help you set up social sign-on with Facebook. The process is similar for all providers, so if you don’t use Facebook, you can easily substitute another provider.

Why Should You Set up Social Login

  • Email is verified: The social network provider is in charge of verifying the customer’s email. If the provider shares this information (Twitter does not share the customer email address, for example) you will get a real email address rather than the fake addresses that some customers typically use to register in web applications. Additionally, the providers will handle the password recovery process. 
  • Up-to-date profiles: customers do not tend to keep their profiles updated in most applications they use, but they do it in social networks. Therefore, having Social Login ensure that you have accurate information about your customers. 
  • One-click return experience: After customers register in your application using Social Login, their return experience will be very simple, as they will probably be logged into the social network, and just one click will be enough to log in to your application. 

How Does Social Log-in Works in Sprinklr?

  1. The customer enters your Sprinklr application and selects the desired social network provider.
  2. A login request is sent to the social network provider.
  3. Once the social network provider confirms the customer’s identity, a current customer will get access to your Sprinklr application. A new customer will be registered as a new customer and then logged into the Sprinklr application.

To Set Up Social Sign-On

  1. Click the New Tab icon Space Add New Tab Icon. Under the Governance Console, click All Settings within Platform Setup.
  2. In the Platform Settings window, click Manage Customer in the left pane and select Social Sign-Ons in the right pane.PlatformSetup_ManageCustomers_SocialSignOns.png
  3. In the Social Sign Ons window, click Add Social Sign On in the top right corner.PlatformSetup_ManageCustomers_SocialSignOnsWindow.png
  4. In the New Social Sign On window, select the desired Auth. Providers. You can select the following Auth. Providers:
    • Facebook Profile
    • Twitter
    • LinkedIn
    • Google+ Profile
    • Pinterest
    • Instagram
    • Kakao Story
    • Sina Webo
  5. Under the Configuration Details, enter the App Title, App Key and App Secret values, respectively.PlatformSetup_ManageCustomers_SocialSignOnsWindow_ConfigureDetails.png
  6. Click Save in the bottom right corner.