Creating and managing users can be an effort-intensive process for Admins. Customers can leverage Sprinklr’s self-user creation capability to save considerable time and effort in this process. If the customer has Single Sign-On enabled for user login, they can utilize the response obtained from SSO to create new users on the fly within Sprinklr. This mitigates the need to manually invite the users (via form or file upload) and ensures compliance as the user fields are directly sourced from the SSO response, and the users have provisioned accesses accordingly. Users’ attributes will also get updated if their SSO attributes are updated, ensuring that admins don’t have to manually update or manage user profiles.
The prerequisite for this feature is to have Single sign-on enabled and configured in the Sprinklr platform. Please get in touch with the Success Manager to get the self-user creation feature enabled.
Requirements would primarily include a mapping sheet (please see sample), which mentions Sprinklr user properties to be mapped against the attributes received from the SSO response. This category would include user-specific properties such as email, region, and role/persona.
The user properties would source respective values from SSO attributes once the mapping configuration is implemented.
Default values can be defined for the fields that do not have a relevant value flowing through the SSO response. This category would include properties that would remain common across users and might not be sourced from SSO, such as language, user type.
Set of properties that are neither mapped against attributes, nor set to default values, but need to be derived from the SSO attributes can be set using rule(s). For instance, if SSO attribute Country = “Spain”, then Group = “EMEA”.
Sprinklr user fields would automatically update when the SSO attribute changes and the user logs into Sprinklr via SSO.