Smart Content Analytics
Updated
Permissions to access Smart Content Analytics
Reporting > Dashboards > Smart Content Intelligence
Enablement note: To learn more about getting this capability enabled in your environment, work with your Success Manager.
To navigate to Smart Content Intelligence Dashboard
Click the New Tab icon. Under the Sprinklr Marketing, select the Marketing section, then click Reporting within Analyze.
On the Reporting Dashboard, click the Dashboard Menu icon in the top left corner to open the dashboard menu which houses all the Reporting Dashboards.
From the Dashboard Menu, search and select Smart Content Intelligence to open the Smart Content Intelligence Dashboard.
Smart Content Specific Widgets
Specific widgets that you will find in the Smart Content Intelligence Reporting Dashboard are:
Top-performing content themes
What are the top phrases for themes?
Top-performing content tones
What are the top phrases for tones used?
Top content by their key objective
Top content by their customer journey stages,
AI Analysis of Top-performing Content
What are top-performing media types?
What are top-performing channels?
Each of these widgets can be drilled down for more in-depth reporting. For more information, see Mapping of Metric Used in Widget.
Top-performing Content Themes
What are the top phrases for Content Themes?
Top-performing Content Tone
What are the top phrases for Content Tones?
Top content by their key objective
Top content by their customer journey stages
AI analysis of top-performing content
What are top-performing media types?
What are top-performing channels?
Mapping of Metric Used in Widget
Widget Name | Metric Used |
Content Theme | Total Engagements, Content Theme |
Phrases for Themes | Content Theme, Content Theme Phrases, Total Engagements |
Content Tones | Content Tone, Total Engagements |
Phrases for Tones Used | Content Tone, Content Tone Phrases, Total Engagements |
Content by their Key Objective | Key Objective, Total Engagements |
Content by their Customer Journey Stages | Customer Journey Stage, Total Engagements |
AI Analysis of Top-performing Content | Outbound Post, Total Engagements, Content Theme, Content Tone, Key Objective and Customer Journey Stage |
Media Types | Media Type, Total Engagements |
Channels | Social Network, Total Engagements |