Vanilla Forum Category Reporting
Updated
Introduction
Vanilla Forums is a channel that allows companies to create community forums. It features a tree-like architecture, where each node represents a page that can host discussions (posts with comments) and links to other sub-pages, known as categories within Vanilla.
Note: Access to this Vanilla Forums is controlled by the dynamic property: <VANILLA_FORUMS_CHANNEL_ENABLED>. To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.
List of Account/Category Level Metrics
Metric UI Name | Metric Description from Channel |
Vanilla Total Subcategories Count | Total number of child categories. |
Vanilla Direct Discussions Count | Total number of discussions of the concerned category. |
Vanilla Direct Comments Count | Total comments in the discussions of the concerned category. |
Vanilla Discussions (All Levels) Count | Total of all discussions in a category and its children. |
Vanilla Comments (All Levels) Count | Total of all comments in a category and its children. |
Vanilla Category Followers Count | Total followers in the category. |