Out of the Box Supervisor Console Offerings
Updated
Sprinklr offers pre built supervisor persona instances which are designed according to a brand's engagement with their customers.
Standard Supervisor Persona Apps
Persona App | Description |
Supervisor Care Omnichannel | Live Monitor agent and queue performance based on the incoming traffic coming from all channels with provision to take mitigation steps with the help of being notified by proactive multi conditional alerts to enhance SLA. |
Supervisor Care Inbound Voice | Live Monitor and Manage Teams to distribute incoming calls among Queues in real time. Collaborate with agents to reduce SLA and enhance care center productivity. Get proactive alerts to enable supervisors to take immediate mitigation steps. |
Supervisor Care Outbound Voice | Live Monitor and Manage Outbound Campaigns. Collaborate with agents to increase call connectivity and sales to enhance revenue. Get proactive alerts to enable supervisors to take immediate mitigation steps. |
Supervisor Care Social | Monitor agent and queue performance based on the traffic coming from various social channels with provision to take mitigation steps with the help of being notified by proactive multi conditional alerts. Further guide decisions on better queue and team management by collaborating with agents using chat and announcements. |
Supervisor Care Voice | Monitor agent and queue performance based on the traffic coming from various voice channels with provision to take mitigation steps with the help of being notified by proactive multi conditional alerts. Further guide decisions for better queue and campaign management by collaborating with agents using chat and announcements. |
Sprinklr Supervisor View
The Sprinklr Supervisor Persona Apps helps Supervisor access frequently used features from one place. The supervisor view is complelety customisable and supervisor can create there own views.
Components of Standard Supervisor Instances
Supervisor Care Omnichannel | Supervisor Care Inbound Voice | Supervisor Care Outbound Voice | Supervisor Care Voice | Supervisor Care Social |
Home Page | Home Page | Home Page | Home Page | Home Page |
Agents Monitoring | Agents Monitoring
| Agents Monitoring
| Agents Monitoring
| Agents Monitoring
|
Queue Monitoring | Queue Monitoring | Campaign Monitoring | Campaign Monitoring | Queue Monitoring |
Call Back Monitoring | Call Back Monitoring | Call Back Monitoring | Call Back Monitoring | Quality Management |
Quality Management | Quality Management | Quality Management | Quality Management | Alerts |
Alerts | Alerts | Alerts | Alerts | Announcements |
Chat | Chat | Chat | Chat | Chat |
Announcements | Announcements | Announcements | Announcements | Reporting
|
Reporting
| Reporting
| Reporting
| Reporting
| Care Console |
Care Console | Care Console | Care Console | Care Console | |
Manual Call Option | Manual Call Option | Manual Call Option | Manual Call Option | |