Post Summary and Search Enhancements with AI+

Updated 

Improve the user experience by providing a concise summary of discussion threads upfront and generating summaries for search results.

Enablement note:

To get this capability enabled, please reach out to our support team at tickets@sprinklr.com.

Post Summary

Leveraging Generative AI LLMs, you have the capability to summarize discussion threads.

The post summary provides users with a quick evaluation of whether the content aligns with their query, especially in the case of lengthy threads that might be overwhelming, preventing the dilution of valuable information.

This approach not only streamlines user interaction but also has the potential to reduce the creation of new threads, subsequently easing the workload on agents.

Summary of Search Results

Moreover, users can expedite their information retrieval process by clicking the "Generate Summary" icon located on the extreme right of the search results. This feature allows users to instantly access a summarized version of the content without the need to visit every page/post individually, thereby saving valuable time and enhancing efficiency.