How to Use Application Testing for Whatsapp?

Updated 

1 year ago

To learn about Application Testing, see What is Application Testing?​

Before You Start

Note: To enable Application Testing for Whatsapp, please contact tickets@sprinklr.com and provide the Partner Name ID and Name. If you are unsure of your Partner ID and Name, please contact your Success Manager for help.

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Steps to Access Application Testing for Whasapp

  1. Click on Application Testing (from Left hand Side) OR Toggle to Manage Section --> Application Testing

Note: If you don't see the icon on left hand side, please raise a support ticket

2. Select Bot Application

Brands can then easily test their bot configurations.

Note:

  • In Application Testing, None of the Rules gets triggered, it directly reaches Application Testing, hence Brands can directly start Bot config in parallel, without waiting for Rule Setup.

  • Currently, only List Picker and Buttons are supported.

  • This is a beta capability, please reach out to us at tickets@sprinklr.com if you face any issues or have any feedbacks

Additionally, to find the list of channels support in Application Testing, click here

Learn More 

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