‎What is Application Testing? | Sprinklr Help Center

What is Application Testing?

Updated

1 year ago

Overview

Conversational AI is becoming more and more popular among brands as a way to improve their customers' experiences. However, creating these bots can take a lot of time.

To address these challenges, Application Testing is a useful tool that enables brands to carry out comprehensive testing of their conversational AI bots within platform.

By integrating comprehensive testing into the platform, the feature offers a seamless and efficient approach to build robust and reliable bots.

Note:

We only support Application Testing for
- Voice: Ozontel and Twillio
- Live Chat
- Whatsapp
To use Debug Log, you'll need to enable Sprinklr Analytics in the Live Chat Builder

Benefits of Application Testing

Application testing allows brands to test their applications within the platform, eliminating the need to switch between multiple tabs or applications. This makes the testing process more efficient and removes unnecessary steps.

To learn more about Application Testing, please take a moment to watch the below video.

Learn More

To learn about How to Use Application Testing, see How to Use Application Testing?
To learn about Debug Log, see What is Debug Log?