Snapchat Ad Specs & Publishing Error Messages
Updated
You may get some common error messages while publishing your ad campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to resolve them.
Error Code | Action/Reference | Who Can Take Action |
{ "message": "number of file parts is 0.", "errorCode": "E1008", "parentCategory": "Channel Exception", "isPropagatedFromChildren": false } | The uploaded video file is corrupted as identified by Snapchat. Please rectify the asset you have used. | Customer |
"message: 'Missing field: name" User is receiving the error "message: 'Missing field: name" when cloning Snapchat Ads | In Snapchat, the media name is mandatory but in auto-import, the media name was getting removed and when the user was cloning it and publishing the cloned entity, it was failing with the missing field name error. To publish the ad variants, you need to re-upload the videos under the Creative section and then update the status. | Customer |
Spapchat Ad Specs
Ensure that any images or videos are within the specified parameters for the type of ad you wish to publish, and also that any text is within the character limits. See here: https://forbusiness.snapchat.com/resources/advertising-guides/ad-specs