What user level preferences are available in the care console?
Updated
User preference refers to the features that can be hidden or shown according to the ease of working of agents. The user can click on the ellipsis icon, and we can see the features of ‘Hide Notes’, ‘Hide Activities’ and ‘Hide Transcripts’ (in case of voice cases) in the reply box. This helps users to make the reply box hidden of user level activities and notes for better clarity in case needed.
Enablement note : To learn more about getting this capability enabled in your environment, please work with your Success Manager. |