Pinterest Ad Specs & Publishing Error Messages
Updated
You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to resolve them.
Error Code | Action/Reference | Who Can Take Action |
Pin promotion has an invalid creative type. | This error occurs when the pin is not as per the advertising policies such as duration of the video, size, format, etc. Check the pin type used and the campaign objective. | Customer |
The Video Pin must be in a video or app install campaign. | This error occurs due to the video. Check the video and try re-uploading it in a test environment. Re-uploading of the video should work fine here. | Customer |
-Error Trace, PUBLISH_ERROR: "{"errorCode":"8","userMessage":"Unexpected . . . | The Pinterest Description has a character limit of 500 characters. | Customer |
Pinterest campaign: Order lines can be attached only to campaigns of invoice advertisers, and order lines are required for active campaigns of invoice advertisers. | The Order Line is not selected for the campaign. | Customer |
Pinterest Ad Specs
Ensure that any images or videos are within the specified parameters for the type of ad you wish to publish, and also that any text is within the character limits. See here: https://help.pinterest.com/en-gb/business/article/pinterest-product-specs