How do I navigate through errors in Rule Engine?

Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.

Step 2: If you’re not able to utilize our existing Knowledge base to figure out the root cause of the issue, then reach out to your Sprinklr liaison, who can help you navigate through these issues.

Step 3: Finally, you will need to raise a support ticket at tickets@sprinklr.com explaining the issue to them in detail with abundant Screenshots. Sprinklr Support should be able to help you understand what is the cause of the root issue.

A quick and easy fix for rule errors

If any change in your rule is not working as expected, then you can try cloning your rule and using the cloned version. This should fix any changes that are not being reflected, but please keep in mind that this is only a simple troubleshooting hack. Hence, this method may not work in all scenarios. In such cases, please follow the steps mentioned above.