These error screens help users and administrators quickly identify and address issues related to configuration, authentication, voice application availability, status settings, and permissions.

1. No User Due to API/Auth Error - "No User Configured":

   • Description: This error occurs when the host platform user and Sprinklr user are not configured correctly, or if there is an authentication failure due to some network issue.

   • Impact: Users cannot be identified or authenticated, preventing access to the system.

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2. Voice Config Issue: No Apps Configured - "No Voice Applications Configured":

   • Description: This error indicates that voice applications are not available to the user.

   • Impact: The user is unable to perform voice operations due to the absence of configured voice applications.

     

3. While Idling on a Non-Active Status:

   • Description: This error occurs when the user is idling in a non-active status due to reasons like readiness issues, manual selection of non-active status, or missing a call.

   • Impact: The user is prevented from dialing out or receiving calls.

     

4. Mic Permission Issue:

   • Description: This error screen appears when there is a problem with microphone permissions.

   • Impact: Users are unable to use voice features due to lack of access to the microphone.

     

5. Missed Call Screen:

   • Description: This screen is displayed when the user misses a call.

   • Impact: Alerts the user about missed calls, ensuring they are aware of communication gaps.

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