Sprinklr supports several engagement and reporting capabilities for Trustpilot after you link your Trustpilot account through Sprinklr. You can engage and respond to service ratings and reviews on Trustpilot in real-time. Trustpilot only shows one reply per review, so if you write several replies in Sprinklr, Trustpilot will only display the latest one.

Add a Trustpilot Account

Adding a Trustpilot account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Trustpilot account from the Sprinklr platform.

Steps to Add a Trustpilot Account

1. Click the New Tab icon . Under Sprinklr Social, click Owned Social Accounts within Listen.

2. In the Accounts window, click Add Account in the top right corner.

3. In the Add Account window, search and select Trustpilot from the list of channels.

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4. On the Authorize Sprinklr on Trustpilot window, click Go To Trustpilot button.

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5. You will be re-directed to the authenticate screen. Please add the credentials for your Trustpilot Account and Log in.

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6. Next you will be redirected back to Sprinklr with the account added and you'll be able to edit your account details and permission the account.

7. On the Update Account window, Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from.

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8. Under Groups to include Account in, select if you'd like to add the Trustpilot account to any Account Groups.

9. Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.

10. Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.

11. Under Subscribers, select Users or User Groups to subscribe them to receive account notifications.

12. Under Timezone, select a country and time zone to associate to the account if desired.

13. Under Properties, set any account properties as needed.

14. Click Save in the bottom right corner.