Universal Search supports searching by Outbound Messages. Outbound Messages can be searched by Outbound Post ID, Message ID, Channel, Account, Campaign, and by Author. Use this feature to review past outbound messages from anywhere within the Sprinklr platform.
To Search Outbound Messages
In the top right corner of the NavigationBar, click the Search icon .
Click the Dropdown icon in the SearchBar and select OutboundMessage from the available options.
In the Press Enter to Search field at the top, enter Account, Campaign, Author, MessageID, etc. or keywords to search for the desired outbound message.
Click the Dropdown icon far right to the Press Enter to Search field to open the Advanced Search criteria. For more information, see Advanced Search — Field Descriptions.
Enter Keyword, Channel, Account, Campaign, Author, and ID details and click Apply. This will filter the search result as per your requirements.
Click on the message to open it in the Third Pane.
Advanced Search — Field Descriptions
Term
Description
Profile
Profile Name
Type the profile name you want to find.
Channel
Select the desired Social Media Channel.
Global Profile List
Select the Global Profile List.
Workspace Profile List
Select the Workspace Profile List.
Tags
Type the tag you want to search with.
Message
Keyword
Type the keyword the message may contain.
Channel
Select the social media channel.
Account
Select the account the message is associated with.
Post Type
Select a Post Type from the following:
Brand Post: Any engagement that has happened in the parent post type, which is posted by the Brand account.
Fan Post: If any engagement has happened in the parent post type, which is posted by the Fan account.
Parent Post Type
Select a Parent Post Type from the following:
Brand Post: Any post posted by the Brand account.
Fan Post: Any post posted by the Fan account and there has been engagement by the Brand account.
Tags
Select the tag associated with the message you want to find.
Outbound Message
Keyword
Type the keyword the message may contain.
Channel
Select the social media channel.
Account
Select the account the message is associated with.
Campaign
Select the campaign the message is associated with.
.
in the Search Bar and select Outbound Message from the available options.
far right to the Press Enter to Search field to open the Advanced Search criteria. For more information, see Advanced Search — Field Descriptions.