Branded URL shorteners with a custom domain can be used to customize the links that you include in content, ensuring that links are always on-brand. If using a branded shortener with a custom domain, we recommend that you stay with a 3-letter domain name if possible. Short links help content from appearing cluttered and can be especially useful when working within a character limit on channels like Twitter. The “.ly” extension has become a convention, but others are available.

To Configure a Branded Shortener with a Custom Domain 

1. Find a domain name registrar after you have decided upon an appropriate domain name.

2. Set up your domain. There are the following ways to set up this domain:

   • If your domain controller/DNS manager supports CNAME mapping, then map your domain as listed below: 

     • For the app.sprinklr.com environment map your domain's CNAME record to spr.ly. 

     • For the prod2.sprinklr.com environment map your domain's CNAME record to splr.io. 

     • For the prod3.sprinklr.com environment map your domain’s CNAME record to spkl.io. 

     • For the prod4.sprinklr.com environment map your domain’s CNAME record to srkl.in. 

     • For the prod6.sprinklr.com environment map your domain’s CNAME record to spgv.io.

     • For the prod8.sprinklr.com environment map your domain’s CNAME record to spklr.io.

     • For the prod11.sprinklr.com environment map your domain’s CNAME record to srkr.io.

     • For the prod15.sprinklr.com environment map your domain’s CNAME record to spklu.io.

       Note: Sprinklr recommends that you set the time-to-live (TTL) to 300 seconds. 

   • If your domain controller/DNS manager does not support CNAME mapping, then update your A Records to point the domain to the following IP addresses: 

     Note: For more information about contacting your DNS service provider, reach out to your System Admin. 

     For the app.sprinklr.com environment, point the domain to all the following multiple IP addresses: 

     107.23.241.98	107.23.223.185
     107.23.241.100	107.23.241.99
     54.236.70.234	54.236.67.202

     Note: If the shortened URL is not a root domain, for example, sh.domain.com then, instead of mapping the domain to the given IP addresses using A records, you can map the domain to cname.spr.ly using a CNAME record. 

     A canonical name record (CNAME) is used to identify multiple domain names that point to the same IP address. Example: app.sprinklr.com, prod0.sprinklr.com, prod2.sprinklr.com, prod3.sprinklr.com, and prod4.sprinklr.com.

     For the prod2.sprinklr.com environment, point the domain to all the following IP addresses:

     40.70.159.123	40.70.156.155
     20.186.186.55	40.70.156.130

     For the prod3.sprinklr.com environment, point the domain to all the following IP addresses:

     40.127.226.128

     40.127.226.134

     For the prod4.sprinklr.com environment, point the domain to all the following IP addresses:

     15.197.177.228

     99.83.248.8

     For the prod6.sprinklr.com environment, point the domain to all the following IP addresses:

     54.158.82.16

     54.160.124.66

     For the prod8.sprinklr.com environment, point the domain to all the following IP addresses:

     34.110.218.220

     For the prod11.sprinklr.com environment, point the domain to all the following IP addresses:

     76.223.33.167

     15.197.176.57

     For the prod15.sprinklr.com environment, point the domain to all the following IP addresses:

     3.29.120.242

     3.28.111.134

3. Re-confirm the IP addresses before setting up the DNS.

4. Once the DNS setup has been completed, send a mail to your Sprinklr Account Manager to set up your short URL within Sprinklr.

   Note: You can verify the A records for a domain with a DNS lookup website like mxtoolbox.com before entering it in Sprinklr.