Sprinklr v16.5.0 - Unified Platform and Cross-Products Capabilities and Enhancements
Updated
Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!
Navigation TipsRead through the release notes below, or you can click on a Product title to jump to a particular Product's section of the Release Notes. For quick navigation to a specific feature within the Product, click on the feature name below the Product section header. In order to deep dive into certain capabilities, hover over the main title of the note. Then, click if an action cursor appears to open an overlay of the capability. Click Open Article to view the article's page in a separate tab. Some release notes will be informational one-liners and an action cursor will not appear. Enjoy! |
Core Platform & Cross Product Updates |
Integrations
Integrations | Support for Sprinklr - SAP C4C Integration
| To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
Sprinklr, a modern CXM platform, can now connect a brand’s SAP C4C data to their customer’s modern channel activity like social and messaging apps with an AI-powered, bi-directional connection that enriches each interaction. This results in organizations responding faster and engaging with their audiences on more channels than ever. The social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience.
Integrations | Support for Sprinklr - Aprimo DAM Integration
| To learn more about getting this capability enabled in your environment, please work with your Success Manager. |
You can now fetch approved assets from Aprimo through Sprinklr’s Asset Manager. This integration creates an enhanced workflow for users needing to locate content, manage assets by teams or region, and ensure proper tracking and reporting. Going forward, you can access the curated approved assets from Aprimo in real-time thereby providing the latest content with necessary details like campaign, expiration date, and more. Also, the integration ensures that any updates made to an asset’s metadata/tags are reflected in Sprinklr.
Cross Product Features
Gallery | Ability to Use Mobile Card in Sprinklr Gallery
Sprinklr now provides you with the ability to use mobile card in Sprinklr Gallery. The new mobile card brings all the features of the desktop card into the hands of the mobile device and its users. Providing a simple, yet powerful mobile experience is critical in order to ensure your users are engaging with your Gallery.
Display | Copy and Paste Widgets in Display
Sprinklr has now made it easier for you to copy widgets in Display. You now can easily copy and paste widgets from panel to panel, scene to scene, or Storyboard to Storyboard.
Gallery
Gallery | Define Minimum Number of Posts for a Gallery to Load on a Page
Sprinklr now provides you with the capability to define minimum number of posts in order for a Gallery to load on a page. Defining the minimum amount of posts for a Gallery can be helpful when there is a desire to ensure the visible post slots within your Gallery are always filled when the Gallery first loads.
Presentations
Presentations | Copy and Paste Widgets in Presentations
Sprinklr now allows you to copy widgets in Presentations. You can now easily copy and paste widgets from slide to slide or Presentation to Presentation.