Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!

Integrations

Salesforce CCAI

Sprinklr, in collaboration with Accenture, plans to seamlessly integrate its CCAI solution into Salesforce, addressing data silos and customization challenges. This integration enhances customer care within the Salesforce platform, optimizing processes and empowering agents for improved service delivery ​

​Salesforce's Service Cloud lacks built-in Quality Management and Conversational Analytics, leading many CCaaS users to resort to third-party solutions, resulting in data silos, limited insights, and customization challenges.​

Import salesforce data to Sprinklr, Setup Standardized AI Model at a language - vertical level and Integrate QM & Conversation analytics view in salesforce​

​

Reporting API

​Reporting API will now support hasMore flag which helps determine when to stop iterating through the results. If hasMore is true, it implies that more data rows are present; if false, it means the end of results.

​

APRIMO DAM Connector Enhancements

In this release, we have added some of the much awaited enhancements for the APRIMO DAM Connector

​

• Support for cropping size selection while importing assets from Aprimo​

• Support for .wav/pdf/.xlsx file asset types in Aprimo connector​

• Asset Metadata sync from Aprimo to Sprinklr when an Asset is already imported in Sprinklr​

• Update Asset in Sprinklr whenever a newer version of that asset is available in Aprimo

Display & Presentations

Display | Multi-platform Support for Display

Leverage the power of Displays now everywhere you go. Seamlessly transition between your command center, workstation or now even your mobile phone to ensure your stakeholders have a consistent and unified experience across all channels. Easily manage your displays with remote control capabilities, now available via mobile app, without requiring separate authentication.

Display/Presentations | Usability Updates

Benefit from shorter time to implementation and time to insights, with features that give you speed and flexibility.

• Drill-down capabilities for listening data source

  • Gain improved visibility and the ability to intuitively drill down into widgets on the command centre interface, for a deeper understanding of trends, patterns, and critical metrics.

  • Easily analyze and gain more information with a single click, without the need for complex configurations.

• New and advance remote controls for Display

  • Navigate interactive reporting capabilities in the command centre seamlessly using remote controls.

  • Ensure straightforward and immediate adoption for existing users, without the need for extensive hardware upgrades or setup.

• Global filters for Display/Presentations

• Reduced time to setup and time to insights with increased operational efficiency with quick saved filters.

• Efficiently set up your reports without the need to configure your data elements again for all widgets. Simply select the desired saved configuration and apply it on any widget.