Vanilla Forum - Overview
Updated
We are introducing an integration with Vanilla Forum, a customizable platform for building and managing online communities. This integration enables the management of discussions, comments, and community engagement directly within Sprinklr. You will now be able to interact with and moderate content from Vanilla Forum communities without leaving the Sprinklr interface.
Note: Access to this feature is controlled by the dynamic property: <VANILLA_FORUMS_CHANNEL_ENABLED>. To enable this feature in your environment, reach out to your Success Manager. Alternatively, you can submit a request at tickets@sprinklr.com.
Feature | Description | ||
API and Authentication | - API Access: Vanilla Forum offers comprehensive APIs for seamless integration. - Authentication: Authenticate your Vanilla Forum community via access tokens in Sprinklr. - Account Addition: Post-authentication, you can add Vanilla Forum communities and fetch discussions via the Account Addition Flow. | ||
Accounts and Community | - Account Structure: Accounts are organized hierarchically, with categories and subcategories representing discussion nodes. - Community Integration: Categories and discussions will be fetched from Vanilla Forum and added to Sprinklr as community accounts. | ||
Roles and Permissions | - Administrators have broader permissions, allowing them to configure the Vanilla account, create roles, set up the community, manage categories, configure add-ons, and handle themes. | ||
Social Engagement Flow
| Engagement Columns |
Types of Engagement Columns supported
| Discussions, Comments, Ask Questions, New Ideas
|
Column Content
| Displays all posts or replies from the selected Category
| ||
Channel Actions Available | - Supported Actions: you can reply to posts. - Restricted Actions: Delete and Edit actions will be permission-based and are not included in the initial release. | ||
Social Publishing Flow | Publish from Quick Publisher (QP)
| - You can publish posts from QP for multiple accounts. - For publishing, we are only allowing text-based content (Discussions, Comments, Ask Questions, New Ideas) to be published from Sprinklr as of now. -Supported Post formats include: Text | |