Use Cases of Video Calls
Updated
Virtual Consultation
Allow store visitors to have virtual consultation with remote agents by opening chat page on store devices (eg- consult with tele optometrist for eye exam)
Video Commerce
Make shopping more personalized and hassle free by letting customers get on a video call with in-store agents.
Video KYC
Allow customers to transfer from voice to video call seamlessly for the purposes for authentication and verification of details
Make Customer Care More Accessible
Video calls over sprinklr live chat can help you cater to people of different abilities; becoming a brand which gives everyone the same level playing field.