‎Voice Campaign Management View | Sprinklr Help Center

Voice Campaign Management View

Updated

2 hours ago

Sprinklr's voice campaign management can help ensure high conversion rates through targeted outreach. Create a customized campaign with efficient dialer algorithms to ensure high productivity.

Voice campaigns contain a high level of customizability regarding how the customer can be reached, how often they must be called in a certain period, in which order the calls need to take place, etc. The campaign managers have access to the entire record page to monitor the performance of the campaigns and tweak the settings as per requirement.

From this article, administrators can learn to create, manage and monitor multiple outbound campaigns.

Getting started with Voice Campaign Management

In order to check the existing campaigns and other related configurations, click Campaigns under the Sprinklr Service tab.
You can also search for the desired campaign using Universal Search.
Click the Voice Campaign Manager tab on the left to get the Voice Campaign Management view. Please note that the campaign manager dashboard is set to refresh at 5-second intervals.

To create a Campaign

Click Create Campaign in the top right corner. For more information, see Voice Campaign Management.

To search for a Campaign/Segment

Click Search on the top to search on the basis of Campaign name and Segment name.

To add Filters

Click the Filter icon in the top right corner.
Next, click Add Filter at the top left.
You can then filter campaigns using Campaign and Segment Activation Config options. You can use multiple options to filter out campaigns like campaign ID, created by, status etc.

To manage columns of campaign view

Manage the columns of campaign view by clicking the Manage Columns icon on the top right.
Select and unselect columns as per your choice using the toggle button and accordingly that column will appear on the window.
You can also change the position of the column in the campaign view by dragging and dropping the column up and down using the 6-dots icon.

Campaign columns - field description

Field	Description
Segment	Contains the name of the segment.
Processing Status	Indicates the current stage of your segment's preparation and whether it is ready for calling. Processing segments with a high reach, especially those containing large amounts of data, may take some time.
Activation/Calling Status	Shows the current status of the segment's call execution. Active: When calling is happening on a segment. Paused: When calling is paused. Stopped: When calling is stopped or segment is deactivated. Calling won't resume on the segment again. Completed: When all the leads in a segment are called and all the retry attempts are also exhausted.
Number of Records	Specifies the total number of records available in the segment.
Number of Callable Records	Specifies the total number of callable records, i.e., no. of records minus the records in DND, DNC and suppression list.
Number of Calls Connected	Specifies the number of calls where customers and agent both got connected.
Number of calls done	Shows the number of calls dialed from the segment.
No. of Calls Scheduled	Shows the total number of calls scheduled for dialing.
In Flight Calls	Provides real-time updates on whether the dialer is active and the number of calls being dialed.
Priority	Shows the priority defined in the segment
Weightage	Shows the weightage defined in the segment.
Number of Available Agents	Specifies the agents who are available to take calls.
Number of Agents	Contains the number of agents assigned in the campaign.
Abandon %	Specifies the percentage of abandoned calls, i.e., customer connected but agent did not join) / total customer connected calls
Connected Records	Number of connected records.
% of Call Connected	Specifies the percentage of connected calls.
Business Hours	Specifies the Business Hours attached in the segment.
Dialer Profile	Specifies the Dialer Profile attached in the segment.
Dial Plan	Specifies the Dial Plan attached in the segment.
Call Strategy	Specifies the Call Strategy attached in the segment.
Total DND Numbers	Shows the total number of DND numbers available in segment.
Number of DNC Contacts	Shows the total number of DNC numbers available in segment.
% of Calls completed	Specifies the percentage of calls which are completed.
Total Suppressed Numbers	Specifies the number of suppressed records added via suppression list.
Sub Campaign	Specifies the name of the sub campaign.
Created Time	Shows the time at which the segment was added in the campaign.
Modified Time	Shows the time at which the segment was modified in the campaign.