The home page is a critical aspect of the Admin Persona for managing and monitoring the activities of all the agents and supervisors within the platform. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling Admins to quickly evaluate the performance of their agents, tickets, and team as a whole. They can identify areas which needs their attention and take appropriate action. Admins can view a variety of crucial pieces of information on the home page, which is created to be a one stop shop for all the information. They can - 

• View platform performance over previous intervals of time. 

• Check their most viewed reporting dashboards through a click of a button. 

• Manage their To-Dos

​

​