In the digital age, communities thrive online, connecting individuals with shared interests, goals, or geographic locations. Sprinklr Communities is a powerful support tool that enables brands to enhance their communication with customers by providing a platform for building meaningful connections. By bringing together people with common interests or attributes, this tool facilitates more efficient and effective communication, helping brands to better understand and meet the needs of their customers. You can use communities for customer feedback, to improve brand recognition, to test the viability of ideas and new products, or to mobilize customer loyalty.

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Sprinklr Community is an adaptive platform that is optimized for mobile and desktop devices, automatically adjusting its layout and design to suit the specific screen size of the viewing device. This means that whether customers are accessing the community from a desktop computer, laptop, tablet or mobile phone, they can enjoy a seamless, user-friendly experience that is tailored to their specific device and preferences.

Prominent Use Cases

Peer Care 

• Allow customers to self-serve by asking and answering questions and sharing ideas with each other

• A group of trusted peers helping each other with advice and recommendations

Valuable Insights 

• Seamless exchange of knowledge, ideas, and clarifications (questions/answers)

• Innovate, iterate and improve your product and services using insights from customer feedback

Increased Customer Loyalty 

• Helps foster a positive relationship between your brand and customers as customers feel heard and important

• Directly engaging with customers on a forum increases engagement and loyalty

Improved Support Process

• Acts as an additional support channel

• Customers answering each other questions helps in reducing the number of support tickets and subsequent costs

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