Overview

The data importer within Sprinklr plays a crucial role in streamlining the ingestion of diverse data types, such as call recordings, voicemails, or live chat conversations, into the Sprinklr system. This functionality serves to enhance the integration capabilities of Sprinklr with core Contact Center as a Service (CCaaS) systems, positioning it as a robust analytics platform.

Use Case

One notable feature of the data importer is its flexibility in allowing users to associate case-level custom fields with case conversations. This means that any case-level property, deemed essential for inclusion with the conversation, can be seamlessly integrated into Sprinklr. The process involves creating custom fields and linking them with the desired case-level properties. This adaptable approach ensures that partners can effortlessly append additional information to conversations, facilitating a more comprehensive and tailored data management strategy.