You can send and receive reactions on both your and your customers' WhatsApp messages in Care Console. This feature is specifically available for the WhatsApp Cloud API. Your customers will also have the option to react to messages from both themselves and your brand, with these reactions being visible within Sprinklr.

Moreover, you can easily delete reactions by clicking on them and overwrite reactions by selecting a new emoji. Note that when you react to a message, it will display a "reaction pending" notification until it's published.