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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
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WhatsApp
WhatsApp, a messaging platform by Meta is one of the most used messaging platforms with more than 2 Billion monthly active users
Introduction
Channel Templates
HSM vs Interactive Templates
HSM Templates
HSM - Coupon Code Templates
HSM - Carousel Templates
HSM - Authentication Templates
HSM - Limited-Time Offer Templates
Address Templates
CTA URL Templates
Request Location Templates
List Picker Templates
Card Templates
Contact Card Templates
Geo Location Templates
Channel Functionalities
Proactive Engagement & Campaigns on WhatsApp
Troubleshooting and FAQs for WhatsApp
Articles
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Getting Started with Sprinklr Service
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Service Channels
Nextdoor
Google My Business
YouTube
Apple Messages for Business
Sprinklr Live Chat
SMS
Google Business Messaging
Facebook Messenger
Voice
Video & Co-browsing
Instagram DM
Twitter DM
Forum
Omnichannel
Line
Viber
Source Agnostic
Esendex
MS Teams
Google RBM
KakaoTalk
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas