WhatsApp Analytics

Articles

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Message Delivery Receipts

Sprinklr Service's Care Reporting feature allows you to track and monitor the volume of messages from WhatsApp. You can dive deep into the trends of messages sent over time and analyze the volume of messages in various statuses (Sent, Delivered, Read, and Failed). In this article, we will expla

Knowledge Base Article

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WhatsApp Analytics

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Reporting on HSM Templates

HSM Templates reporting provides the number of times a template has been sent, delivered, and read, and the number of times URL buttons or Quick Reply buttons in the template have been clicked.To get this capability enabled, please raise a support ticket by contacting tickets@sprinklr.com.Metrics an

Knowledge Base Article

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WhatsApp Analytics

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Session & Pricing Reporting for WhatsApp

Businesses using the WhatsApp Business Platform are charged per conversation, which includes all messages delivered in a 24-hour session.How It WorksConversations are categorized into one of the following categories:Marketing — Marketing conversations include promotions or offers, informational upda

Knowledge Base Article

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WhatsApp Analytics

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