WhatsApp Analytics

Articles

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Reporting on HSM Templates

HSM Templates reporting provides the number of times a template has been sent, delivered, and read, and the number of times URL buttons or Quick Reply buttons in the template have been clicked.To get this capability enabled, please raise a support ticket by contacting tickets@sprinklr.com.Metrics an

Knowledge Base Article

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WhatsApp Analytics

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Message Delivery Receipts

In Sprinklr Reporting you can capture and track message published status in reporting We can capture Trend of WhatsApp messages sent over timeMessage Sent status and Time Message Delivered status and Time Message Read status and Time Message Failed status and Time Failure reasonsNote: To setup all

Knowledge Base Article

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WhatsApp Analytics

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Session & Pricing Reporting for WhatsApp

Businesses using the WhatsApp Business Platform are charged per conversation, which includes all messages delivered in a 24-hour session.How It WorksConversations are categorized into one of the following categories:Marketing — Marketing conversations include promotions or offers, informational upda

Knowledge Base Article

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WhatsApp Analytics

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