Welcome Messages

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Welcome Messages

Note: This feature is currently not working as expected as communicated by Meta, we currently do not have a timeline for the issue resolution. Please refer to this link for reference.​You can receive a webhook notification whenever a WhatsApp user opens a chat with you for the first time. This allow

Knowledge Base Article

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Welcome Messages

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How to Configure Welcome Messages Webhooks

Note: This feature is currently not working as expected as communicated by Meta, we currently do not have a timeline for the issue resolution. Please refer to this link for reference.​​You can improve the user experience by sending a welcome message to users when they open the chat window with your

Knowledge Base Article

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Welcome Messages

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Pinterest

Nextdoor

Google My Business

Instagram

YouTube

LinkedIn

Reddit

Twitter

WhatsApp

Email

Apple Messages for Business

Sprinklr Live Chat

SMS

Google Business Messaging

Facebook Messenger

Voice

Facebook

Video & Co-browsing

Instagram DM

Twitter DM

Forum

Omnichannel

Wechat

Line

Viber

Source Agnostic

Esendex

MS Teams

Google RBM

KakaoTalk

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas