WhatsApp Flows

Articles

(6)
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Introduction to WhatsApp Flows

Note: Before you start learning about WhatsApp Flows, ensure you have an existing WhatsApp Business Account added for your Sprinklr Partner Environment. Refer to WhatsApp Business Account Addition process for more details.WhatsApp Flows is a feature designed to help brands create structured interact

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WhatsApp Flows

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Use Cases of WhatsApp Flows

Note: Before you begin, familarize yourself with a general idea of WhatsApp Flows found here WhatsApp Flows have diverse applications across industries such as retail, e-commerce, services, finance, and ed-tech, spanning the entire customer journey. This versatility offers brands the opportunity to

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WhatsApp Flows

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Building a Static Flow

Before You BeginEnsure you have an understanding of WhatsApp Flows and the various elements required for their compositionConversational AI Persona Application setupEnabling Flows for Associated Partner Environment and Numbera) Identifying Partner ID:Login: Access your Sprinklr environment using the

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WhatsApp Flows

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Elements and Composition

Note: Before you begin, ensure you have a general understanding of WhatsApp Flows and relevant Use Cases WhatsApp Flows enable brands to build personalized and customizable flows tailored to their existing journeys and relevant use cases.Flows comprise three key elements: Screens, Components, and La

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WhatsApp Flows

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Publishing a Static Flow Asset

Before You BeginBefore you begin, ensure you have a flow asset created.Overview:Once a Flow is ready to be sent, it transitions from the Draft State to the Published State. This implies that now the Flow can be sent to end-customers for widespread usability​Initial Message Template Shown in Draft St

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WhatsApp Flows

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Sending a WhatsApp Flow and Receiving Response via Bot Application

Before You BeginEnsure you have an existing flow asset created Sending a FlowThis process outlines the steps for sending a flow through WhatsApp using a dialogue tree. By selecting the appropriate flow asset, you can ensure effective communication with users on the WhatsApp platform.​Note: A WhatsAp

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WhatsApp Flows

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