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Advanced Use Cases

Advanced Use Cases

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(5)

WhatsApp outbound case creation and inbound case association

PersonaCare agents, Care supervisors - Users who need to reach out to the fans (customers) by sending them a WhatsApp message. Use casesBrands can reach out to their customers on WhatsApp and create a case. If the customer replies to the brand, their message will be associated in the same case. This

Knowledge Base Article

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Advanced Use Cases

User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.Re

Knowledge Base Article

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Advanced Use Cases

Multilingual support for assets

Sprinklr provides translation support for WhatsApp interactive assets, enhancing your ability to manage and deliver multilingual content. This feature facilitates localized customer experience and allows you to engage with your audience more effectively.Key benefitsAutomatic Translation Integration-

Knowledge Base Article

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Advanced Use Cases

Copy WhatsApp profile information to Custom Fields via Rules

When a WhatsApp message is received in Sprinklr, it relays information about the sender in the webhook, like Name, User ID, etc. You can copy this information to message or case custom fields via Rule Engine.To copy WhatsApp profile information to Custom FieldsCreate an Inbound or queue rule in Rule

Knowledge Base Article

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Advanced Use Cases

Sprinklr Live Chat Deflection to SMS/WhatsApp Business

Sprinklr allows brands to send and receive text messages on a Twilio or WhatsApp Buinsess account while interacting with their customers on Sprinklr Live Chat.While interacting with your customers on Sprinklr Live Chat, you can share important information with them via SMS or WhatsApp in real-time.

Knowledge Base Article

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Advanced Use Cases

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