Voice Calling Entry Points

Updated 

6 months ago

Customers have two options to initiate a voice call. They can either click the Call button located at the top right corner of their WhatsApp screen or click the Call CTA button provided within the HSM template sent by the brand.

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​To Create an HSM Template with a WhatsApp Voice Call CTA Button

  1. Create an HSM template and include a Call to Action Button for WhatsApp Voice Call.

  2. Provide a Label for the button.


  3. Add other details and click Save in the bottom right corner to create the template.

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