After the WordPress account is added to Sprinklr, you will be able to pull in all your native conversations and reply to the same. In the Engagement Dashboard, Sprinklr offers different column types for WordPress that can be added to the dashboard.

Here's a walkthrough for creating WordPress columns in the Engagement Dashboards.

Before you begin

Before you can add a WordPress column and begin engaging with users, you'll first need to add your WordPress account. After your account has been linked, you can add a WordPress column using the instructions below.

To create WordPress columns

1. Click the New Tab icon. Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. In the Engagement Home, search and select the desired engagement dashboard. 

3. In the desired Engagement Dashboard, click Add Column in the top right corner to create a new column.

4. On the Add New Column window, search and select WordPress as a source for adding a new column.

5. In the Add New WordPress Column window, select the desired type of column you would like me to make. The following options are available:

• Inbox

• Blogs

• Comments

• Replies

6. After selecting the type of column you want to create, enter a Name, Description, and Add Accounts per your needs. Provide other basic Information for your column. Preview of the column will render on the right side of the window.

7. Enter Workflow Properties as desired. Workflow properties refer to the properties applied in Sprinklr, either automatically or manually, that determine the message's workflow status, user assignment, priority, Spam designation, and sentiment.

8. Provide Custom Properties as desired. Configuring additional properties, you can specify messages to include or exclude based on the properties that have been applied to the message.

9. After you have provided all the details for your column, click Create Column in the bottom right corner to create the new column. Upon creation, your column will be available in the current dashboard.

To edit a WordPress post

1. Click the New Tab icon . Under the Sprinklr Social tab, click Engagement Dashboards within Engage.

2. Find the WordPress Blog Post you want to edit.

3. On the selected post, hover over the Options icon in the bottom right corner and select Edit. 

4. On the Edit Post window, update the desired fields in the post. 

5. Click Post in the bottom right corner to update the published WordPress Blog.