Add a Yammer Account in Sprinklr
Updated
Adding a YammerGroup account in Sprinklr allows your team to engage, publish, report, and monitor your brand's Yammer account from the Sprinklr platform.
Now, Sprinklr supports the addition of both Public and Private Yammer Groups. Please do note that you will able to add only those groups which you are a part of.
Note:
To enable this feature, use this DP : YAMMER_CHANNEL_ENABLED("yammer.channel.enabled", BOOLEAN, PARTNER).
Please raise a support ticket to enable addition of Private Yammer Groups - this needs additional setup.
To Add a YammerGroup Account
Click the New Tab icon
. Under the Sprinklr Social tab, click Owned Social Accounts within Listen.In the Accounts (Settings) window, click Add Account in the top right corner.
In the Add Account window, search and select YammerGroup from the list of channels.
In the Yammer Log In window, enter the Email Address and Password for the account that you want to add.
On the authentication window, follow the prompts to give Sprinklr permission to access your account.
Next, you'll be able to edit your Account Details and permission for the account.
Edit basic details of your account in Account Details, including changing the name of the account as it appears in Sprinklr, changing the Sprinklr User who is the owner of the account, creating a custom character count (which will apply to replies sent in Sprinklr), a default URL shortener, and an auto-populated signature to appear in replies sent from Sprinklr.
Under Groups to include Account in, select if you'd like to add the Account to any Account Groups.
Under Permissions, permission channel actions to Users and User Groups who should have access to the account. Learn more in Account Permissions.
Under Share this Account Across Spaces, choose the Workspaces that you would like the account to be visible in or share across all Workspaces to make the account visible globally within your Customer environment.
Under Subscribers, select Users or User Groups to subscribe them to receive account notifications.
Under Timezone, select a country and time zone to associate to the account if desired.
Under Properties, set any account properties as needed.
Click Save in the bottom right corner to apply your selections.