Create and Manage Schedule Policy

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Manage Shift Patterns in Sprinklr WFM

Sprinklr WFM’s Shift Patterns allow Administrators and Workforce Managers to create and manage structured weekly Shift templates for agents. Patterns involve scheduling employees for different Shifts at varying times throughout the week, which ensures continuous operations, prevents employee burnout

Knowledge Base Article

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Create and Manage Schedule Policy

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Create Schedule Policy

The Scheduling Policy Builder allows users to configure and manage work schedules for agents, ensuring optimal coverage and adherence to labor laws. By utilizing this feature, users can efficiently plan shifts, manage day-offs, and ensure fair distribution of working hours, enhancing workforce produ

Knowledge Base Article

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Create and Manage Schedule Policy

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Getting Started

Getting Started

Getting Started

Workforce Management Overview

Sprinklr's Workforce Management Solution

Managing Schedule

Staffing Preset

Manage Workloads

Manage Activities

Time Off Management

Need for Workforce Management

Forecasting

Shift Bidding for Agents

Managing Capacity Plans

Manage Shifts

Workforce Management Permissions

Scheduling

Shift Trade

Create and Manage Schedule Policy

Managing Requests

Real Time Adherence

Shift Trade Policy

Bidding

Set up and Manage Time off Policy

Schedule Reports

Create and Managing Slots

Managing Forecasts

Leave Reports

Tracking Real Time Adherence

Managing Bids

Managing Approval Workflows

Managing Leaves

Manage Persona App

Events

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas