Define Synonyms and Misspellings

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Synonyms & Misspellings

Importance of Handling Synonyms and Misspellings in Conversational AIBefore creating intents and entities, it’s beneficial to pre-process your incoming data. This ensures the intent model can: handle spelling errors and industry-specific synonyms effectively even when these terms are rare in discove

Conversational AI & Bots

Knowledge Base Article

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Troubleshooting & FAQs

Keyword Query

Testing Bot Workflows

Guided Workflow Integration

Dialogue Tree Level Reporting

Conversational Survey

What is Conversational AI

Knowledge Base Integration

Persistent Menu

Conversational Commerce

Train Intents, Entities & Slots

Voicebots - Introduction & Use Cases

AI/NLP Testing

Define Bot Orchestration Strategy

Set up A/B Testing

Discovery Runs

Roles and Permissions

Understanding Intents and Entities

Telephony

IVR

Automated QA

Generative AI FAQ Bots

Intent Reporting

Conversational AI Persona Application

Synonyms and Misspellings

Voicebots

Set up API Integrations

Admin Panel

Session Reporting

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External Intent Models

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Enhance your voicebot with AI+

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Configure Exception Handling Scenarios

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Entity Studio

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