Getting Started for Agents

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What does Sprinklr's WFM solution bring for Agents persona?

Sprinklr's WFM solution aims at providing a seamless working experience to both agents as well as the workforce planner personas. It aids in adding more convenience to the day-to-day operations of agents. The vision has been not just to enable agents into viewing their schedules or raising leav

Knowledge Base Article

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Getting Started for Agents

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Getting Started for Agents

Getting Started for Workforce Managers

Getting Started for Administrators

Workforce Management Overview

Sprinklr's Workforce Management Solution

Manage Schedule

Forecasting

Manage Workloads and Staffing Presets

Manage Activities

Need for Workforce Management

Manage Requests

Capacity Plans

Manage Shifts

Workforce Management Permissions

Scheduling

Shift Trade

Real Time Adherence

Time Off Management

Schedule Reports

Slot Management

Manage Forecasts

Time Off Reports

Manage Policies

Other WFM Reports

Manage Bids

Manage Approval Workflows

Manage Persona App

Events

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas