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How does WFM Solution help Supervisors and Workforce Planners

In the dynamic landscape of contact centres, where customer interactions are at the forefront, the role of supervisors and workforce planners is crucial in ensuring optimal performance. Workforce Management (WFM) solutions have emerged as indispensable tools that significantly contribute to the effi

Knowledge Base Article

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Getting Started

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Omnichannel Forecasting

Getting Started

Need for Workforce Management

Getting Started

Getting Started

Sprinklr's Workforce Management Solution

Omnichannel Capacity Planning

Managing Schedule

Schedule Reports

Managing Shifts

Managing Forecasts

Managing Requests

Managing Activities

Managing Capacity Plans

Leave Reports

Omnichannel Scheduling

Managing Schedules

Leave Management

Managing Workloads

Bidding

Tracking Real Time Adherence

Managing Leave Policies

Managing Bids

Managing Approval Workflows

Real Time Adherence

Managing Leaves

WFM Configurations

Managing Persona

Slot Management

Events

Managing Slots

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas