Getting Started for Workforce Managers

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How does WFM Solution help Supervisors and Workforce Planners

In the dynamic landscape of contact centres, where customer interactions are at the forefront, the role of supervisors and workforce planners is crucial in ensuring optimal performance. Workforce Management (WFM) solutions have emerged as indispensable tools that significantly contribute to the effi

Knowledge Base Article

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Getting Started for Workforce Managers

Getting Started with Sprinklr Service

Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Getting Started for Agents

Getting Started for Workforce Managers

Getting Started for Administrators

Workforce Management Overview

Sprinklr's Workforce Management Solution

Manage Schedule

Forecasting

Manage Workloads and Staffing Presets

Manage Activities

Time Off Management

Need for Workforce Management

Capacity Plans

Shift Bidding for Agents

Manage Shifts

Workforce Management Permissions

Scheduling

Shift Trade

Shift Trade

Real Time Adherence

Time Off Management

Schedule Reports

Slot Management

Manage Forecasts

WFM Reporting

Leave Reports

Manage Policies

Manage Bids

Manage Approval Workflows

Manage Persona App

Events

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas