Improve Productivity with Supervisor Console

Articles

(4)
SH
Monitor Real Time Performance

Monitoring the real-time performance of your agents is necessary to ensure compliance and productivity of agents, which ultimately impact critical business metrics like SLAs, CSAT and much more. The Supervisor Console provides you with the tools to not effectively monitor but take proactive measures

Knowledge Base Article

 • 

Improve Productivity with Supervisor Console

SH
Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

Knowledge Base Article

 • 

Analyse Performance with Extensive Reports

SH
Improve Your Teams

One of the most important responsibilities of the supervisors is to improve your team's skills. Not only does this lead to better business results, but it also keeps the team members engaged and motivated. Supervisor console is equipped with all the tools necessary to get the best out of your t

Knowledge Base Article

 • 

Improve Productivity with Supervisor Console

SH
Manage Resources Effectively

In today's environment where customer demands are increasing, and competition is becoming more intense, managing resources is all the more critical. Long wait times, inadequate staffing levels, and poor resource allocation can all result in frustrated customers, leading to a decline in customer

Knowledge Base Article

 • 

Improve Productivity with Supervisor Console

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Call Monitoring

Introduction to Supervisor Console

Improve Productivity with Supervisor Console

Standard Supervisor Console Instances

Home Page

Agent Monitoring

Queue Monitoring

Campaign Monitoring

Alerts Monitoring

Announcements

Peer to Peer Chat

Callback Monitoring

Customize Supervisor Console

Reporting & Analytics

Supervisor Console Governance

FAQs

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas