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Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command Center - Unified-CXM
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Instagram DM
Instagram DM is the instant messaging service integrated inside Instagram
Introduction to Conversational AI
Functionalities and Features
Engage with Customers
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Getting Started with Sprinklr Service
Sprinklr Service Glossary
Service Channels
Nextdoor
Google My Business
YouTube
Apple Messages for Business
Sprinklr Live Chat
SMS
Google Business Messaging
Facebook Messenger
Voice
Video & Co-browsing
Instagram DM
Twitter DM
Forum
Omnichannel
Line
Viber
Source Agnostic
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Workforce Management
Reporting and Analytics
Conversational AI
Digital Twin
IVR
Knowledge base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Service Agent Personas