IVR Reporting

Articles

(1)
SH
Flow Reporting - How to track the IVR usage and call flow for any particular call?

​Pre-requisite for view flow reporting this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View​​Sprinklr collects and analyzes data from IVR in different formats. This data can include information such as call volume, call duration,menu selections, a

Knowledge Base Article

 • 

IVR Reporting

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Configure an IVR

IVR Reporting

What is an IVR?

IVR Use Cases

IVR Advanced Use Cases

Troubleshooting & FAQs

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas