IVR Reporting

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Flow Reporting - How to track the IVR usage and call flow for any particular call?

​Pre-requisite for view flow reporting this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View​​Sprinklr collects and analyzes data from IVR in different formats. This data can include information such as call volume, call duration,menu selections, a

Knowledge Base Article

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IVR Reporting

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