Manage Activities

Articles

(3)
RS
How to Configure Activities using Activities Builder

In the realm of workforce management, the term 'activities' encompasses the various tasks and engagements that agents undertake during their working hours. These activities play a pivotal role in defining agent schedules, ensuring adherence to assigned tasks, and facilitating a streamlined

Knowledge Base Article

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Manage Activities

RS
How to Setup Activities

In the realm of workforce management, the term 'activities' encompasses the various tasks and engagements that agents undertake during their working hours. These activities play a pivotal role in defining agent schedules, ensuring adherence to assigned tasks, and facilitating a streamlined workflow.

Knowledge Base Article

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Manage Activities

SH
Shift and Activity Builder

Administrators can use the Shift & Activity Builder to set up shifts for agents' schedules. The builder allows for creating shifts, setting activities within those shifts, and assigning agents to specific shifts and activities.Shift CreationShift & Activity Builder allows administrators

Knowledge Base Article

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Manage Activities

Getting Started with Sprinklr Service

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Reference Guide for Sprinklr Service

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