Managing Capacity Plans

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How to create the most accurate staffing for your workforce using Sprinklr's WFM solutions?

Capacity planning refers to the strategic approach by which organizations determine the total resources that need to be deployed against the given time constraints and parameters like achieving SLAs and reducing shrinkages.  Accurately calculating the resource or capacity levels at a given time of t

Knowledge Base Article

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Managing Capacity Plans

Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Forecast Reports

Omnichannel Forecasting

Getting Started

Getting Started

Manage Forecast Scenarios

Getting Started

Workforce Management Overview

Sprinklr's Workforce Management Solution

Need for Workforce Management

Workforce Management Permissions

Omnichannel Capacity Planning

Managing Schedule

Schedule Reports

Manage Shifts

Managing Forecasts

Managing Requests

Managing Activities

Managing Capacity Plans

Leave Reports

Omnichannel Scheduling

Managing Schedules

Leave Management

Manage Workloads

Bidding

Tracking Real Time Adherence

Managing Leave Policies

Managing Bids

Managing Approval Workflows

Real Time Adherence

Managing Leaves

WFM Configurations

Managing Persona

Slot Management

Events

Managing Slots

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas