Master Inbound Workflow using IVR
Introduction to IVR

Understanding IVR and benefits

Introduction to all components of IVR

Introduction to reporting for IVR
Configure an IVR

How to setup brand communication and take customer input

How to setup business logic
Use Cases IVR

Deflection to other channel

Schedule callback when waiting

Manage Entities through IVR

IVR conference and transfer

Using IVR for your call blast and outbound calls

Track Calls on IVR

Connection with Brands APIs

Defining and leveraging IVR transaction

Call forwarding and dial external number from the IVR
Advanced Use Cases IVR

Schedule Callback for Abandoned Calls

Call Event Workflow IVR

Take PCI sensitive data in IVR(Card number, CVV, Expiry)

Use the IVR Loop Node to Process API Returned Lists

Setup automatic callback to dropped off customer at critical leg in IVR

Define daily, weekly, monthly threshold for the callers
Best practices and troubleshooting

Best practices

Troubleshooting

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Getting Started with Sprinklr Service

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Service Channels

Inbound Voice

Validate Agent Consent for Call Recording

Introduction and Benefits of Voice Care

Handle Inbound Calls

Getting Started

Introduction to Inbound Architecture

Master Inbound Workflow using IVR

Call Controls

Setting up Voice Application using CPaaS

Unleash Power of Sprinklr Contact Centre in Simple Steps

Setting up Unified Routing

Feature Offerings

Functionalities and Use Cases

Overview of Simplified Inbound Agent Experience

Getting Started

Learn about Unified Agent Desktop

Setting up Care Console

Advanced Concepts and FAQ's

Agent Desktop Layout

Effortless Post-Call Workflows with ACW

Overview of Simplified Supervisor Experience

Troubleshooting and FAQs

Setting up Agent Persona

Unlock Insights from Inbound Reports

Setting up Supervisor persona

Setting up Reporting

Setting up Speech Profiles

Validation Flow

Testing and Debug Logs​

Compliance Manager

Voice Recordings

Tabs in console

Care console

Agent self monitoring

What is agent persona

Who is supervisor

What all details i can monitor about agent

Adding/Removing skills

How to manage notification

Types of call popup

Mark yourself available

Agent self monitoring widget

How to fill

Creation Voice account group

Number settings

Telephony Supported Inside Sprinklr

Call controls

To do

Typical role of supervisor

Changing capacity profile

How to do universal search

Different option in call popup

Microphone permission

Self monitoring reporting

Pending ACW column

Addition of fallback ACW

TTS and ASR settings

How to buy number from them

ACW

Announcements

Minimised call controls

Check VOIP online

To Do

Capacity as per type of ACW

Addition of fallback IVR

Hold Music and Ringtone

Dial icon

ACD Report - Callwise

Start Nailed up connection

Announcements

Sharing Setting

Availability status

ACW Report

Availability status and web rtc status

Voicebot

Outbound Dial icon

Team Monitoring Supervisor

My Schedule

Case evaluation

My cases

Console

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Digital Twin

IVR

Knowledge base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Service Agent Personas