Schedule Reports

Articles

(3)
RS
Schedule Adherence Report

The Schedule Adherence Report monitors agent compliance with their scheduled shifts and tasks, ensuring alignment with planned activities.The Schedule Adherence Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:Data-driven Decisi

Knowledge Base Article

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Schedule Reports

RS
Schedule Conformance Report

The Schedule Conformance Report provides details to the workforce managers to track agents' compliance with their activities during their daily shifts.The Schedule Conformance Report belongs to the Workforce Management Report Group. Below are some of the scenarios where this Report is beneficial:Per

Knowledge Base Article

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Schedule Reports

RS
Out-of-Adherence Alerts for Agents and Supervisors​

Ensuring agents adhere to their schedules is crucial for meeting KPIs and maintaining overall performance. When agents adhere to their schedules, they contribute positively to their overall performance metrics. However, in cases where agents deviate from their schedules, it's essential to provi

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Knowledge Base Article

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Schedule Reports

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